Terms and conditions
By purchasing products from our online shop at www.kenkoh.co.uk, you agree to the following terms:
We accept Visa, MasterCard, Maestro and American Express. Our payment process is hosted on a secure server by Sage Pay or you can choose to pay by PayPal. We also accept payment by postal order or cheque, on the basis that you write the valid cheque guarantee card number, issue number, expiry date and your name and address on the back of the cheque. We will dispatch goods once the cheque has cleared. Cheques should be made payable to Kenkoh Europe Ltd.
If you are paying by cheque, you need to confirm your order by email (email@example.com) before sending the cheque so we can allocate the stock. Once your order has been confirmed, we can process your order.
You will need to provide the address where you wish the product to be delivered, including a contact telephone number should there be any queries.
The price quoted on the website is in pounds sterling (£). The total cost of your order is the price of the goods, plus delivery.
Please note VAT is charged at the UK standard rate. If your delivery address is international, or within an EU country which apply other tax or charges, such as import duty, Kenkoh Europe Ltd are not liable for this payment. The customer agrees to pay for these charges.
We currently despatch all orders by First Class Royal Mail or by CityLink courier service. You are responsible for ensuring you provide the correct delivery address and that you will be available at that address to receive your goods. In the event that you are not available to receive the goods, and after attempting delivery two times, Royal Mail and CityLink both return the package to the sender. If we are then required to send the item again, you are responsible for the costs of re-delivery at £3.95 within the UK; £9.65 within other European Countries; and £15.95 for the rest of the world.
It is important that you specify the delivery address accurately at the time of order, as once your package has been despatched we cannot change the delivery address. So please consider whether you should use a home address or place of work for delivery.
Once your goods have been despatched, we will notify you by email. Both Royal Mail and CityLink deliver goods within 1-3 working days under normal circumstances, e.g. this may be weather dependent or slightly longer at busy periods such as Christmas.
All orders placed on www.kenkoh.co.uk are subject to availability. In the event that an item is out of stock, every effort will be made to highlight this on the website. However, if you order something that is out of stock a member of the Kenkoh Team will contact you by email or phone to advise you of this and organise a refund, exchange, or a credit for when the item is back in stock.
On rare occasions, more than one customer may have the same item in their baskets and place their orders at the same time – if this happens the person who checks out first will secure the item and we will contact the other customer.
Every reasonable care is taken to make sure the reproduction of colours on the website is accurate. However, there may be a slight variation because of the limits of technology.
Please see our separate returns section. Kenkoh Europe Ltd reserves the right to refuse any products that are returned outwith the 28-day returns period. Any items that are soiled, have been worn, are not in their original condition or do not have the box or packaging in the original condition will not be accepted. Your statutory rights are unaffected.
Code of practice
We undertake to deal with any complaint within 5-7 working days.
In a bid to do our bit for the environment we will reuse packaging and boxes wherever possible. We would also ask you to reuse our packaging if you are returning goods, e.g. by turning the mailing bag inside out or by placing a label over the original address.
We will not pass on your details to any other party.
Kenkoh Europe Ltd reserves the right to refuse to supply any individual or company.
The terms and conditions constitute the agreement between Kenkoh Europe Ltd, and you (the customer) in respect of the use of our products and of our website, www.kenkoh.co.uk. The agreement is governed by Scots law.
You are not permitted to reproduce, sell or exploit for any personal or commercial purpose any part of the website.
We pride ourselves on our close relationship with our customers. Please do not hesitate to get in touch if you have any problems. Our email address is firstname.lastname@example.org.